Frequently Asked Questions

Everything you need to know about acquiring your next masterpiece.

Are all watches sold on Scarce authentic?

Absolutely. Every timepiece in our collection undergoes a rigorous multi-point inspection by our master horologists to guarantee 100% authenticity and original parts.

How do you handle shipping for high-value items?

We provide complimentary, fully insured international shipping via specialized couriers like FedEx Priority or DHL Express. Every package requires a signature upon delivery to ensure security.

Do the watches come with a warranty?

Yes, all premium and exclusive watches purchased through Scarce include a 24-month mechanical warranty in addition to any remaining manufacturer warranty.

What is your return policy for exclusive timepieces?

We offer a 7-day inspection period. If you are not satisfied, you can return the watch in its original, unworn condition with all security tags intact for a full refund.

Which payment methods do you accept?

To accommodate our global clientele, we accept all major credit cards, bank wire transfers, and select cryptocurrencies for secure, high-limit transactions.

Can I request a specific rare model not listed on the site?

Our concierge team specializes in sourcing 'Scarce' models. Contact us with your requirements, and we will leverage our global network to find your desired reference.